Refund & Dispute Policy

Effective date: October 14, 2026

Sorenox provides software and workflow automation services for plumbing businesses.

Setup fees

Setup fees are charged when a Sorenox subscription is purchased. Because setup and onboarding work begins after purchase, setup fees are generally non-refundable once onboarding or configuration work has started.

Subscription fees

Monthly subscription fees are non-refundable for the billing period in which they were charged, except where required by applicable law or where Sorenox determines that a refund is appropriate.

Refund requests

If you believe you were charged incorrectly or have an issue with your purchase, please contact Sorenox at hello@sorenox.com before initiating a payment dispute with your bank or card issuer.

We will review the issue and work with you to resolve it.

Disputes

If you believe a payment was made in error or you have a concern about a Sorenox charge, please contact us at hello@sorenox.com so we can review the matter.

Nothing in this policy limits any rights you may have under applicable law.